For parents, I designed a screen that's easy to scan, allowing them to quickly find relevant buttons. The homepage also shows nearby active sitters to reassure parents that sitters are available.

For sitters, the home screen highlights key actions such as going online/offline, viewing earnings, and managing upcoming bookings.

Unlike the multi-step onboarding process required for sitters due to safety protocols, we aimed to keep the parent's onboarding experience as frictionless as possible to encourage them to try out the app.

Therefore, options such as adding a child or any preference settings can be completed while parents make their first booking.

Defining when a job is considered finished was one of the most complex parts of the design. Parents may not be home at the originally set time, and I learned that some parents often text sitters to extend their time.

Relying on GPS isn’t ideal, as it can be inaccurate (e.g., when parents work in the same building.) Also, another guardian, not the original requester, might arrive to close the job, which further complicates detection.

One of my initial ideas was to add an “Extension” request feature, but the clients wanted a more straightforward approach.

I ultimately designed a process that prompts users for input and let sitters clock out with the in-app camera for safety. This solution considers edge cases and minimizes manual conflict handling.